Ways To Place An Order
Orders may currently be placed on our website and by phone, fax, or email. Please click here to download DV Biologics PDF Order Form to place an order via fax.
DV Biologics, LLC
22667 Old Canal Road, Yorba Linda, CA 92887
- By fax:1.877.773.5959 (Toll Free North America)
- By phone:1.888.773.5959 (Toll Free North America)
- By email:firstname.lastname@example.org
MAIN OFFICE HOURS:
Monday through Friday, 9:00 am - 5:00 pm Pacific Standard Time.
Order anytime, 24 hours a day, 365 days a year by email or fax. If your order arrives outside our normal business hours, it will be quickly processed at the beginning of the next business day.
SHIPPING & DELIVERY
US. All North American orders are shipped from DV Biologics headquarters in Southern California and freight is pre-paid and added to your invoice as a separate item unless customers references their own separate shipping account and vendor. DV Biologics will not be held responsible or liable for any packages that are lost, damaged or otherwise compromised if customer requests DV Biologics ship via customer's shipping method in lieu of DV Biologics shipping method. Orders usually ship within 1 or 2 business days, depending upon the availability of the item. Shipments are sent every Monday to Thursday via overnight courier service for delivery on the next business day.
International. International orders are shipped from DV Biologics headquarters in Southern California every Monday unless specially requested to be shipped on another date.
Products are sold for laboratory research use only and are not to be used in humans for any purpose. As a condition of purchase, the purchaser shall not make products available for the purpose of further resale or alter the product label and the DV Biologics mark of origin without the express written permission of DV Biologics, LLC.
All invoices are issued at time of shipment and are payable within 30 days. Payments should be made to the following address:
DV Biologics, LLC
22667 Old Canal Road,
Yorba Linda, CA 92887
Please contact us for bank account details when submitting remittance by bank wire transfer.
CLAIMS & RETURNS
Product returns will not be accepted without prior written authorization. Any claim for credit or returned goods must be made within seven days of receipt. DV Biologics reserves the right to test a sample of the product prior to authorizing the return of the remaining product and to deny return if, in the opinion of DV Biologics, the product complaint is a result of a specialized or inappropriate usage or handling rather than a failure of the product to meet specifications. No return of custom products will be authorized if product meets specifications on custom order form. In case of a purchasing error or change in order after the product has been shipped, a 30% restocking fee will be charged. If DV Biologics makes a shipping error, a replacement product will be shipped at no charge or the customer's account will be credited.
LIMITED PRODUCT WARRANTY
Product information in our catalog is abbreviated. Full product information is available on Product Insert Sheets provided with our products or available from us by request. All products supplied by DV Biologics are warranted to meet or exceed the specifications provided on our Product Insert Sheets when used under normal conditions in your laboratory. Should any product fail to perform as specified, DV Biologics will credit the purchase price to the customer's account or replace the product free of charge. This warranty is exclusive and limits our liability to the replacement of the product or, at our option, full credit of the original purchase price. This warranty will not apply to product that fails to perform its specific function due to misuse, improper storage, use beyond expiry date or accidental damage to the product.
NO OTHER WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE PROVIDED BY DV BIOLOGICS LLC. DV BIOLOGICS LLC SHALL HAVE NO LIABILITY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING OUT OF THE USE, THE RESULTS OF USE OR THE INABILITY TO USE ANY PRODUCT.
Note: Orders placed by phone require a written confirmation by fax or email. Confirmations should be clearly marked "Confirmation: Do not Duplicate". For all orders that are received, DV Biologics will send a written confirmation by return email or fax with the shipping date, expected day of arrival, any corrected pricing and an estimated shipping charge.